http://www.workopolis.com/EN/job/10868966
Customer Service Representative - 1175 Douglas Street
Business Unit Description:
CIBC Retail Markets is a full-service retail bank serving more thannine million clients across Canada through 1,073 branches, 3800 ABMs,four telephone banking centres and online banking, as well as throughCIBC's unique banking offer, President's Choice Financial, a co-venturewith Loblaw Companies Limited.
Our more than 22,000 employees,focused on providing excellence in client service, product solutionsand relationship-based advice, contribute 59% of CIBC's net income.
RetailDistribution's team of highly skilled and experienced frontlineemployees is directly responsible for helping CIBC's personal, smallbusiness, Imperial Service and Private Wealth Management clientsachieve the things that matter to them. With operations throughoutCanada, in Asia and the Caribbean, Retail Distribution takes acomprehensive approach to meeting the needs of its more than 8 millionclients - from investment and retirement planning to credit andday-to-day banking.
Key Accountabilities / Activities::
Imagine working in a fast paced environment where you help clients dotheir every day banking and receiving something equally as valuable, asmile that says you've made their day easier. At CIBC, you'll enjoy anexciting sales and service career that's very rewarding, where you'remaking a difference in our clients' lives every day. So if you haven'tthought about a career with CIBC, think again.
As the firstperson our clients see, you are the face of CIBC and as a result willbe relied upon to provide excellent client service and respond to allinquiries efficiently. An understanding of client needs, CIBC productsand services, and transaction processing knowledge are also required -CIBC offers extensive in-house training. Quickly developing a rapportwith customers, your service-oriented approach will create a positivecustomer experience.
Key Accountabilities/Activities:·
Createa positive client experience by understanding and meeting servicetransaction needs quickly, professionally and accurately.
·Take initiative to promote banking products and transaction services that meet client needs.
·Recognize client needs and make quality referrals to colleagues.
·Take ownership when clients experience a problem and take the appropriate steps to resolve the problem.
·Balance cash holdings. Act as joint custodian of cash and securities.
·Protect client privacy.
·Identifying client needs and sales opportunities while processing transactions quickly and providing efficient service.
Requirements:
Attributes:
Service oriented.
Thorough.
Strong interpersonal understanding.
Initiative.
Results orientation.
Teamwork and partnering.
Special Conditions:
- Part-Time: 30 hrs/week.
- Days required to work: Monday to Thursday & Saturday.
- Cantonese/Mandarin language skills required.
1. Resumes must be submitted online only, through the (RMS) Recruitment Management System.
2. Late submissions will not be accepted.
3.If you are a CIBC employee and wish to refer someone for this position,please register your referral as per the Talent Scout guidelines. Yourreferral must apply through the website.
4. CIBC thanks all applicants for their interest however only those selected for an interview will be contacted.
Location of Position(s) :
Victoria
CIBC is committed to providing employees with competitive compensationthat reflects individual contribution, business performance and themarkets in which we compete for talent. We pay-for-performance;employee total compensation is linked to CIBC's goals and performance.
Totalcompensation is made up of several components that may include basesalary, cash incentive awards, commission earnings, and deferred equityawards as well as pension and benefits.
Join CIBC and share the success of the business.
CIBCis an equal opportunity employer. It is the Company's policy to recruitand select applicants for employment solely on the basis of theirqualifications, with emphasis on selecting the best-qualified personfor the job. CIBC does not discriminate against applicants based onrace, color, religion, sex, national origin, or disability or any otherstatus or condition protected by applicable federal, state or locallaw.
